Who should I contact for further information or to lodge a complaint?

1.    For internal dispute resolution, you may contact us at:
 
Manulife Investment Management (M) Berhad
Registration No: 200801033087 (834424-U)
13th Floor, Menara Manulife
6 Jalan Gelenggang, Damansara Heights
50490 Kuala Lumpur
Tel: (03) 2719 9228
Fax: (03) 2094 7654
Email: MY_CustomerService@manulife.com
Customer Service Hotline: (03) 2719 9271

Website: www.manulifeinvestment.com.my
 
   
2.    If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Securities Industries Dispute Resolution Corporation (SIDREC):
   
(a) via phone to :  03-2282 2280
(b) via fax to :  03-2282-3855
(c) via email to :  info@sidrec.com.my
(d) via letter to :  Securities Industry Dispute Resolution Center  (SIDREC)
 Unit A-9-1, Level 9, Tower A
 Menara UOA Bangsar
 No. 5, Jalan Bangsar Utama 1
 59000 Kuala Lumpur
 
   
 Pamphlet            FAQs
   
   
3.    You can also direct your complaint to the SC even if you have initiated a dispute resolution process with SIDREC. To make a complaint, please contact the SC’s Investor Affairs & Complaints Department:
   
(a) via phone to the Aduan Hotline at   :  03-6204 8999
(b) via fax to :  03-6204 8991
(c) via e-mail to :  aduan@seccom.com.my
(d) via online complaint form available at :  www.sc.com.my
(e) via letter to :  Investor Affairs & Complaints Department
 Securities Commission Malaysia

 No 3 Persiaran Bukit Kiara
 Bukit Kiara
 50490 Kuala Lumpur
 
   
4. FiMM’s Complaints Bureau:
   
(a) via phone to   :  03-2092 3800
(b) via fax to :  03-2093 2700
(c) via email to :  complaints@fimm.com.my
(d) via online complaint form available at :  www.fimm.com.my
(e) via letter to :  Legal, Secretarial & Regulatory Affairs
 Federation of Investment Managers Malaysia

 19-06-1, 6th Floor Wisma Tune
 No. 19, Lorong Dungun Damansara
 Heights, 50490 Kuala Lumpur